Vicki’s Pet Sitting Services

Frequently Asked Questions

Which method of payment do you accept?

Online bank transfer, payments via PayPal or cash.
Payments may be made directly to:
Vicki’s Pet Sitting Home Care & Dog Walking Service
BSB: 012478 Account: 457613448

When do you require payment?

A 50% deposit is required to secure your booking with the balance due 5 working days prior to the first pet sitting visit.  Should you need to cancel any visit paid in full, we will happily refund 85% of the total cancelled visit value. If you wish we can credit 100% of the total cancelled visit value to your account for next time. On the other hand, for dog walking, payments can be made on a weekly basis for regulars or on a daily basis for casuals.

Do you charge more on public holidays?

Yes, there is a surcharge for visits on public holidays.

Do I need to give you a key to my house?

Although many of our clients choose to leave a house key with us, particularly if their pets are indoor pets, it is entirely up to you whether or not you would like to do so. We will be more than happy to take care of your pets outside of your home, via a side gate or some other form of entry that you feel comfortable with.  Generally, we encourage our clients to have a spare key ready at the time of the preliminary consultation; this way if you do choose to use our services we can finalise arrangements on the day.

Do you have insurance?

Yes we are insured with a reputable insurance company that is recommended by the Pet Industry Association. We have also gone through a complete police check and am quite happy to provide copies of these documents if required.  I would like all my clients to feel as comfortable as possible while their pets are in our care.

Do you have references?

Absolutely; please contact us and we will be more than happy to provide a list of references you may get in touch with.  I am also a member of the Pet Industry Association which is a nationally-recognised industry that operates to a National code of practice and Code of Ethics.

What areas do you service?

We service the Hills District and surrounding areas including Acacia Gardens, Annangrove, Box Hill, Baulkham Hills, Beaumont Hills, Bella Vista, Castle Hill, Dural, Galston, Glenhaven, Glenwood, Kellyville, Kellyville Ridge, Kenthurst, Kings Langley, Kings Park, Middle Dural, North Kellyville, Northmead, Parklea, Pitt Town, Quakers Hill, Round Corner, Rouse Hill, Schofields, Seven Hills, Stanhope Gardens, The Ponds, Winston Hills

If you are located over 10km from North Kellyville, a surcharge will apply.

CONTACT VICKI

Send us an email or call for a competitive and customised package to meet your pet sitting and home care needs. We’d love the opportunity to care for your pets!